Where are the reseller prices?
I know, right!? We’d like to display your reseller costs but for the protection of you—our reseller—wholesale, reseller pricing remains confidential until Sign In
Need a Username & Password? Email cs@herospride.com with Subject “Need Password”—include your name in the text. For faster service, please email or call your representative.
Where are you located?
Our 17,000 SqFt warehouse and offices are located in Chatsworth, CA (L.A. County). Drop by anytime or Contact Us another way. We’d love to hear from you.
Mail to: PO Box 10033, Van Nuys, CA, 91410-0033
Ship to: 8964 Oso Avenue, Chatsworth, CA 91311
Toll-Free Phone: 888.492.9122
Are you a real brick & mortar store?
Yes! Our 17,000 SqFt warehouse and offices are located in Chatsworth, CA (L.A. County). Drop by anytime or Contact Us another way. We’d love to hear from you.
How do i become a reseller?
To view reseller pricing and order online, please submit our reseller verification or give us a call — 888.492.9122 toll-free. Save time — download Credit App.
You’ll be assigned a dedicated representative with over five years HERO’S PRIDE™ experience, supported by a hard working staff of 40+! Your representative will become familiar with you and your orders, anticipating needs to save you time and ensure your customer’s satisfaction.
How do i purchase HERO'S PRIDE™ products?
HERO’S PRIDE™ provides top quality public safety and military equipment and insignia wholesale to uniform stores and authorized resellers around the world.
Are you a reseller? Ordering is easy—place your order online, by email, fax or phone, or visit our Chatsworth location. Contact Us
Are you a Public Safety Professional or Armed Forces Military? Thank you! Take a look around, find what you need, then find an authorized reseller online or near you. Dealer Locator
Are HERO'S PRIDE™ products guaranteed?
Absolutely. Your satisfaction is 100% guaranteed on every stock and custom order—we want you to be happy. If you are not satisfied for any reason, contact us within 2 weeks and we will remake your order or provide a full refund. It’s easy, there is no formal procedure to follow—just email or give us a call with your order number and the issue, and we’ll take care of it for you.
In addition to your 100% satisfaction guarantee, below are our durability guarantees, supporting our mission to provide high-quality public safety products at budget-conscious pricing to help grow your business:
| Embroidered Patches | 2 years |
| Badges | 5 years |
| Duty Gear | 2 years |
If you have any questions or concerns, please email us or give us a call—we’re here to help you.
888.492.9122, 7am-5pm PST Contact Us
Reseller verification
Ready to get started? Submit our 2-minute Reseller Verification form so we can review and provide you with a Username and Password for complete access to our website’s reseller pricing, order ability, and your historical orders.
Does HERO'S PRIDE™ offer store signage and marketing tools?
Yes! We are happy to partner with our customers to provide free signage and other marketing tools. Review selection or give us a call today to see how we can help grow your business with HERO’S PRIDE™ products and marketing tools
Where can I find downloads?
Visit download to view or download catalogs, credit applications, Custom RFQ forms and more.
Can I see my order history?
Yes, and much more! Sign In for access to all your HERO’S PRIDE™ ordering history, where you can check status of open orders, reorder stock and custom items from past orders, and much more.
Can I reorder a custom item?
Yes, and much more! Sign In for access to all your HERO’S PRIDE™ ordering history, where you can check status of open orders, reorder stock and custom items from past orders, and much more
How can i check the status of my order?
It’s easy! Sign In for access to all your HERO’S PRIDE™ ordering history, where you can check status of open orders, review invoices of past shipments, and much more. If you are already signed in, go to My Account.
Why did i receive my invoice before my order?
Invoices are processed the day after the order is shipped and billed. Most invoices are sent by email, but even the mailed invoice will sometimes arrive before the shipment. Rest assured, if you received your invoice, your package was shipped.
Do
you recall receiving our emailed notification of your package being processed
and shipped? These notifications include
the shipping method and tracking number. If not, consider providing your HERO’S PRIDE™ representative
with an email address for future notifications.
Payment Options
Our website accepts Visa, MasterCard and American Express. Our website also accepts orders with your approved “Net” terms if already setup with HERO’S PRIDE™.
Pricing & Order Confirmation
All orders will be reviewed— while we make every effort to keep our website error-free, occasionally a mistake will occur, we therefore reserve the right to correct the error. If pricing, terms, or other issues arise, you will be notified before we start the order.
Sales Tax
HERO’S PRIDE only sells through authorized resellers, so no tax will be charged if you are reselling our products and have a sales tax card on file with us. Without a sales tax card on file, CA sales tax will be charged on all shipments made within CA.
Shipping
UPS handles most of our shipping; FedEx, DHL and USPS are occasionally used. 2Day and Next Day services are available. Shipping charges for orders shipped with Net Terms are calculated by weight and zone when packed and ready for shipment; shipping charges for orders placed by credit card and PayPal are based on estimates.
A street address is required for UPS delivery.
Delivery & Manufacturing
Stock Orders received ‘today’ ship the next business day, often the same day.
Custom Patch manufacturing time is 14-17 days for reorders and 17-19 days if new to us.
Need sooner? Ask us about our 5 & 8 day rush programs (extra cost.)
Custom Metal Pin manufacturing time is 30 days for reorders and 35 days if new to us.
Custom Badge manufacturing time is 35-40 days for any of our 50+ designs
Returns & Replacements
Your satisfaction is 100% guaranteed on every stock and custom order—we want you to be happy.
If you are not satisfied for any reason, contact us within 2 weeks and we will remake your order or provide a full refund. It’s easy, there is no formal procedure to follow—just email or give us a call with your order number and the issue and we’ll take care of it for you.
If you have any questions or concerns, please email us or give us a call—we’re here to help you.
888.492.9122, 7am-5pm PST Contact Us
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We’re here to help YOU! Give us a call today—888.492.9122—You’ll be
glad you did.
SOLD THROUGH AUTHORIZED UNIFORM STORES &
RESELLERS ONLY
