Frequently Asked Questions

Got questions? You’re not alone! See frequently asked questions below. Don’t see YOUR questions? Contact Us, we’re here to help.

Jump to a section
Hero's Pride Duty Gear About Us Banner

FAQs

Products & Services

HERO’S PRIDE products are available at uniform stores and authorized resellers online and around the world.

Are you a Public Safety Professional or Armed Forces Military?  Thank you! Take a look around, find what you need, then find an authorized reseller online or near you on our dealer locator

Absolutely. Your satisfaction is 100% guaranteed on every stock and custom order—we want you to be happy. If you are not satisfied for any reason, contact us within 30 days and we will remake your order or provide a full refund. It’s easy, there is no formal procedure to follow—just email or give us a call with your order number and the issue, and we’ll take care of it for you.

In addition to your 100% satisfaction guarantee, below are our durability guarantees, supporting our mission to provide high-quality public safety products at budget-conscious pricing to help grow your business:

Embroidered Patches2 years
Badges5 years
Duty Gear2 years

If you have any questions or concerns, please contact us or give us a call—we’re here to help you.

888.492.9122
7am-5pm PST

Our warehouse and offices are located in Chatsworth, CA  (L.A. County). Drop by anytime or contact us another way. We’d love to hear from you.

 

Mail to:  PO Box 10033, Van Nuys, CA, 91410-0033

Ship to:  8964 Oso Avenue, Chatsworth, CA  91311

Toll-Free Phone: 888.492.9122

Yes!  Our warehouse and offices are located in Chatsworth, CA  (L.A. County). Drop by anytime or contact us another way. We’d love to hear from you.

FAQs

Resellers

Are you a reseller?  Ordering is easy—place your order online, by email, fax or phone, or visit our Chatsworth location.

Contact Us at 888.492.9122 or info@herospride.com

To view reseller pricing and order online, please submit our reseller verification or give us a call toll-free — 888.492.9122. Save time — download Credit App.

You’ll be assigned a dedicated representative with an average of 15 years of Hero’s Pride® experience, supported by a hard working staff! Your representative will become familiar with you and your orders, anticipating needs to save you time and ensure your customer’s satisfaction.

Ready to get started?  Submit our 2-minute Reseller Verification form so we can review and provide you with a Username and Password for complete access to our website’s reseller pricing, order ability, and your historical orders.

I know, right!?  We’d like to display your reseller costs but for the protection of you—our reseller—wholesale, reseller pricing remains confidential until sign in.

FAQs

Sales Materials

Yes!  We are happy to partner with our customers to provide free signage and other marketing tools. Give us a call today to see how we can help grow your business with Hero’s Pride products and marketing tools

Visit our downloads page to view or download catalogs, credit applications, Custom RFQ forms, Product Spec sheets, Product Flyers, Product Information Sheets, and more.

FAQs

Reseller Portal

Yes, and much more!  Sign In for access to all your Hero’s Pride ordering history, where you can check the status of open orders, reorder stock and custom items from past orders, and much more.

Yes, and much more!  Sign In for access to all your Hero’s Pride ordering history, where you can check status of open orders, reorder stock and custom items from past orders, and much more.

It’s easy!  Sign In for access to all your Hero’s Pride ordering history, where you can check the status of open orders, review invoices of past shipments, and much more. If you are already signed in, go to My Account.

Our website accepts Visa, MasterCard and American Express. Our website also accepts orders with your approved “Net” terms if already setup with Hero’s Pride.

FAQs

Fulfillment

Hero’s Pride only sells through authorized resellers, so no tax will be charged if you are reselling our products and have a sales tax card on file with us. Without a sales tax card on file, CA sales tax will be charged on all shipments made within CA.

All orders will be reviewed— while we make every effort to keep our website error-free, occasionally a mistake will occur, we therefore reserve the right to correct the error. If pricing, terms, or other issues arise, you will be notified before we start the order.

Invoices are processed the day after the order is shipped and billed. Most invoices are sent by email,  but even the mailed invoice will sometimes arrive before the shipment. Rest assured, if you received your invoice, your package was shipped.

Do you recall receiving our emailed notification of your package being processed and shipped? These notifications include the shipping method and tracking number. If not, consider providing your Hero’s Pride Account Manager with an email address for future notifications.

UPS handles most of our shipping;  FedEx, DHL and USPS are occasionally used. 2-Day and Next Day services are available. Shipping charges for orders shipped with Net Terms are calculated by weight and zone when packed and ready for shipment;  shipping charges for orders placed by credit card and PayPal are based on estimates. A street address is required for UPS delivery.

Stock Orders received ‘today’ ship the next business day, often the same day.

Custom Patch manufacturing time is 14-17 days for reorders and 17-19 days if new to us. Need it sooner? Ask us about our 5 & 8 day rush programs

Custom Metal Pin manufacturing time is 30 days for reorders and 35 days if new to us.

Custom Badge manufacturing time is 35-40 days for any of our 50+ designs

Your satisfaction is 100% guaranteed on every stock and custom order—we want you to be happy.

If you are not satisfied for any reason, contact us within 30 days and we will remake your order or provide a full refund. It’s easy, there is no formal procedure to follow—just email or give us a call with your order number and the issue and we’ll take care of it for you.

If you have any questions or concerns, please contact us or give us a call—we’re here to help you.

888.492.9122
7am-5pm PST

Want to get involved with the future of Hero's Pride products? Join the Duty Gear Advisory Board

Hurry, Limited Spots Available.
  • Law Enforcement Only*
  • $100 Gift Card for Every Meeting
  • FREE Duty Gear Giveaway

*Only for active law enforcement professionals who wear full duty belts